Community & Support
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Review Product Documentation
The official product documentation is always your first line of support. There, you’ll find a Quick Start Guide with instructions on how to download and run Carbon LDP. You’ll also find information on rapid application development with rich data. Here are some recommended places to start…
- Documentation Home – Official home for the product documentation.
- Quick Start Guide – Learn how to download, configure, and run Carbon LDP and the Workbench.
Feedback, Questions, and Issues
We use GitHub to host our git repositories and to track project issues (e.g. bugs, features, questions, suggestions, tasks). To learn about the conventions we use and the workflow we follow for prioritizing and managing issues, please review GitHub Conventions and Workflow for Carbon LDP. Then, we invite you to participate using our General Issues page:
Remember, registered users who provide valuable feedback are eligible for Valued Feedback Rewards. It’s our way of incentivizing proactive feedback and just one little way we like to say, “thanks” to our users. Aside from improving the product, posting feedback (e.g. a good question, a defect, or an intriguing feature request) can win you gift cards for popular shopping destinations. We distribute rewards to registered users based first on derived value to the product and community, and then by random selection.
Gitter is an instant messaging and chat room system for developers and users of GitHub repositories. Carbon LDP staff and community users can often be found listening and lingering in the following rooms.
carbonldp – for general discussions related to using Carbon LDP (Platform, REST API, product documentation)
carbonldp-workbench – for discussions related specifically to using the Carbon LDP Workbench (GUI).
carbonldp-platform – for general discussions related specifically to the Carbon LDP Platform.
Premium Support and Consulting Services
We do our best to respond to all users in a timely manner, but we make no service-level support guarantees for Carbon LDP Standard. Carbon LDP Enterprise customers receive the levels specified in our Software License Agreement. For premium support, consulting services, or to obtain an Enterprise license key, please contact us by form or by email email@example.com.
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