Community & Support

Here, you will find a number of ways to participate in our growing community, provide feedback, and get support.

We care about your opinion and we want to address your questions, needs, and issues as quickly as possible. Carbon LDP is incredible software, but with your help, we can make it better. We urge you to register for the beta, create new applications, and share your experiences with us. We'll do our best to address your feedback in a timely manner.

Register for the Beta and Community Support

First, before anything else, please consider registering for the beta and to join our community. Registered users receive important news and announcements such as when new software updates become available. Registered users also receive priority in the community support queue. What's more, registered users who provide valuable beta feedback (questions, suggestions, defects, and feature requests) are eligible for Valued Feedback Rewards, which we give generously.

If you haven't already, why not Get Started now?

Not sure yet? There's no harm in trying. Our license grants you perpetual, worldwide, non-exclusive, no-charge, and royalty-free use.

Review Product Documentation

The official product documentation is always your first line of support. There, you'll find a Quick Start Guide with instructions on how to download and run Carbon LDP. You'll also find information on how to build secure, data-centric and semantic web apps. Here are some recommended places to start...

Documentation Home - Official home for the product documentation.

Quick Start Guide - Learn how to download, configure, and run Carbon LDP and the Workbench.

Getting Started with the JavaScript SDK - Learn how to use the JavaScript SDK to build rich applications with pure client-side code.

Getting Started with the REST API - Learn how to use the REST API, which provides a lower-level programming interface than the JavaScript SDK.

JavaScript SDK API Reference (on GitHub) - Learn the classes and methods available in the JavaScript SDK.

Get Support

Feedback, Questions, and Issues

We use GitHub to host our git repositories and to track project issues (e.g. bugs, features, questions, suggestions, tasks). To learn about the conventions we use and the workflow we follow for prioritizing and managing issues, please review GitHub Conventions and Workflow for Carbon LDP. Then, we invite you to participate using our General Issues page:

Carbon LDP Issues on GitHub

Remember, registered users who provide valuable feedback are eligible for Valued Feedback Rewards. It's our way of incentivizing proactive feedback and just one little way we like to say, "thanks" to our users. Aside from improving the product, posting feedback (e.g. a good question, a defect, or an intriguing feature request) can win you gift cards for popular shopping destinations. We distribute rewards to registered users based first on derived value to the product and community, and then by random selection.

Gitter Rooms

Gitter is an instant messaging and chat room system for developers and users of GitHub repositories. Carbon LDP staff and community users can often be found listening and lingering in the following rooms.

carbonldp - for general discussions related to using Carbon LDP (Platform, REST API, product documentation)

carbonldp-js-sdk - for discussions related specifically to using the Carbon LDP JavaScript SDK.

carbonldp-workbench - for discussions related specifically to using the Carbon LDP Workbench (GUI).

Premium Support and Consulting Services

While we do our best respond to all users in a timely manner, we have a limited number of support staff. As such, we are unable to make any service-level support guarantees outside of our Premium Support offering. For guaranteed response times and a direct line to our subject matter experts, please contact us by email.

services@carbonldp.com

Follow Us

Stay in-the-know by following us on the following social media channels.

Carbon LDP on Twitter

Carbon LDP on YouTube

Carbon LDP on LinkedIn